TERMS & CONDITIONS
Todo Limpio Cleaning & Power Washing Services
These Terms & Conditions are intended to provide clear expectations for our clients and our team. By scheduling and accepting services from Todo Limpio Cleaning & Power Washing Services, the client acknowledges and agrees to the policies below, subject to any rights that cannot legally be waived.
1. Scheduling & Arrival Times
We make every effort to arrive at the scheduled time. However, because the length of each service may vary and our team travels between clients, arrival times are approximate unless otherwise specifically agreed upon.
Unexpected circumstances such as traffic, weather, or a previous service requiring additional time may affect our arrival.
If a significant delay occurs, we will make reasonable efforts to notify the client.
2. Cancellation & Rescheduling
We understand that plans can change and ask our clients to provide as much notice as possible when canceling or rescheduling a service.
More than 48 hours notice: No cancellation fee.
24–48 hours notice: No cancellation fee. We kindly ask clients to provide as much notice as possible so we can adjust our schedule.
Less than 24 hours’ notice: A cancellation fee of up to 50% of the scheduled service price may be charged.
Same-day cancellation: Up to 100% of the scheduled service price may be charged.
We understand that genuine emergencies and unexpected circumstances happen. Todo Limpio reserves the right to waive or reduce a cancellation fee at its discretion.
Any cancellation rights provided by applicable federal, state, or local law will take precedence over this policy.
3. Access to the Property
The client is responsible for providing safe and timely access to the property at the scheduled service time.Access may be provided through a key, garage code, door code, lockbox, or another method agreed upon with the client.
If our team cannot access the property after arriving and we are unable to reach the client within a reasonable amount of time, the visit may be considered a same-day cancellation and up to 100% of the scheduled service price may be charged.
Any keys, codes, or access information provided to Todo Limpio will be used only for the purpose of providing the scheduled service and will be handled with reasonable care and confidentiality.
4. Clients, Children & Pets in the Home
Clients may remain in the home while cleaning services are being performed.
For the safety of our clients, our team, children, and pets, we kindly ask that children and pets be kept away from areas actively being cleaned whenever reasonably possible.
Pets that may become aggressive, anxious, or interfere with the cleaning process should be safely secured before our team arrives.
Todo Limpio is not responsible for pets that escape when they have not been properly secured by the client.
5. Preparing for Your Cleaning
To help our team clean efficiently, we kindly ask clients to remove excessive clutter and personal belongings from surfaces and floors whenever possible.
When bed linen changes are requested, clean sheets should be left accessible before the cleaning begins.
Our team is happy to work around normal household items; however, excessive clutter may prevent certain areas from being cleaned thoroughly or may require additional time and charges.
6. Scope of Cleaning Services
The services performed will depend on the type of cleaning scheduled and the services agreed upon with the client.
Regular maintenance cleaning does not automatically include tasks typically associated with deep cleaning, move-in/move-out cleaning, post-construction cleaning, or specialty services.
Examples of services that may require additional scheduling and charges include:
- Interior refrigerator cleaning
- Interior oven cleaning
- Interior cabinets and drawers
- Interior windows
- Detailed wall washing
- Heavy organization
- Excessive buildup or specialty cleaning
- Post-construction cleaning
- Power washing and exterior specialty services
Clients should request additional services in advance whenever possible so we can allow adequate time and provide pricing before the work is performed.
7. Additional Services & Approval
Any service outside the originally agreed-upon scope may result in an additional charge.
Whenever reasonably possible, Todo Limpio will communicate the additional cost to the client before performing substantial additional work.
The client may decline optional additional services.
8. Cleaning Results
Our goal is to provide high-quality professional cleaning services.
However, some stains, discoloration, mineral or hard-water deposits, mold staining, permanent damage, excessive buildup, worn finishes, or deterioration may not be completely removable through standard cleaning methods.
Todo Limpio does not guarantee the complete removal of permanent stains, damage, discoloration, or conditions that cannot reasonably be corrected through cleaning.
9. Pre-Existing Damage & Delicate Items
Todo Limpio is not responsible for damage caused by normal cleaning of items that are already broken, loose, improperly installed, unstable, deteriorated, or otherwise compromised before our service begins.
This may include loose fixtures, damaged blinds, unstable furniture, deteriorated surfaces, improperly mounted decorations, or fragile items.
Clients should inform us in advance of any particularly delicate surfaces, specialty materials, valuable furnishings, or items requiring special care.
10. Valuables & Personal Property
We strongly recommend that clients safely store cash, jewelry, important documents, medications, firearms, sentimental items, and other valuable or irreplaceable belongings before the cleaning service begins.
Our team will always treat the client’s property with care and respect.
If an item is accidentally damaged during service, the client should notify Todo Limpio as soon as reasonably possible so the matter can be reviewed.
11. Damage Reporting
Accidents are uncommon, but we believe in addressing them responsibly.
If our team becomes aware that an item has been accidentally damaged during cleaning, Todo Limpio will make reasonable efforts to notify the client.
Clients who discover possible damage should contact us as soon as reasonably possible and provide photographs or other information that may help us evaluate what occurred.
Each situation will be reviewed individually.
12. Client-Requested Products
Todo Limpio normally uses professional cleaning products selected for the surfaces being cleaned.
If a client requests that a specific product be used on a particular surface, such as a manufacturer-recommended floor product, please notify us before the service and make the product available when necessary.
We will make reasonable efforts to follow those instructions when the requested product and method can be used safely.
13. Health & Safety
Todo Limpio reserves the right to decline or discontinue any task that could reasonably place our employees, clients, pets, or property at risk.
This may include unsafe conditions, hazardous materials, human or animal waste beyond ordinary household cleaning, infestations, exposed needles, dangerous structural conditions, aggressive animals, or other potentially hazardous situations.
Specialized or hazardous cleaning may require a qualified service provider and may not be included in our services.
14. Utilities
The property should have working electricity and running water when these utilities are reasonably necessary to complete the scheduled service.
If essential utilities are unavailable, some services may not be completed and rescheduling or additional charges may be necessary.
15. Payments
Unless otherwise agreed in writing, payment is due on the day the service is completed.
If payment has not been received within 24 hours after it becomes due, Todo Limpio may contact the client regarding the outstanding balance and may pause future services until the account is brought current.
Reasonable late fees may apply when disclosed to the client and permitted by applicable law.
Any previously unpaid balance may be required to be paid before another service is performed.
16. Recurring Cleaning Services
Recurring cleaning prices are based in part on the agreed service frequency and the expected condition of the home between visits.
If multiple cleanings are skipped, canceled, or significantly delayed, additional time or a different service level may be required at the next visit.
In such circumstances, Todo Limpio may provide an updated price before performing work beyond the normal recurring service
17. Satisfaction Concerns
Client satisfaction is important to us.
If a client believes an area included in the agreed cleaning service was missed or not completed satisfactorily, we ask that the client contact Todo Limpio as soon as reasonably possible after the service.
We will review the concern and, when appropriate, work with the client toward a reasonable solution.
Because conditions may change after our team leaves the property, prompt notification helps us evaluate and resolve concerns fairly.
18. Exterior Cleaning & Power Washing
Power washing and other exterior services may be subject to separate estimates, service agreements, or contracts depending on the scope and price of the project.
Weather conditions may require exterior services to be postponed or rescheduled for safety or service-quality reasons.
Clients should inform Todo Limpio of known fragile, damaged, leaking, loose, recently painted, or otherwise sensitive exterior surfaces before work begins.
When a project is subject to Pennsylvania home-improvement laws or other applicable requirements, the specific written contract for that project will control and will include any notices, disclosures, cancellation rights, or other provisions required by law.
19. Changes to Services or Pricing
To Todo Limpio may periodically update its services, pricing, or policies.
When a material change affects an existing recurring client, we will make reasonable efforts to provide advance notice.
Updated policies generally apply to future services and will not eliminate rights that have already accrued under applicable law.
20. Privacy & Client Information
Contact information, addresses, access instructions, and other information provided by clients will be used as reasonably necessary to communicate with clients, schedule and provide services, process payments, maintain business records, and operate Todo Limpio.
We will take reasonable measures to protect client information and will not sell client personal information.
Additional information regarding website data collection, cookies, online forms, analytics, or other website technologies should be addressed separately in Todo Limpio’s Privacy Policy.
21. Applicable Law
These Terms & Conditions are intended to operate in accordance with applicable federal, state, and local laws.
Nothing in these Terms & Conditions is intended to waive or restrict a consumer right that cannot legally be waived.
If a specific written service agreement or contract is required by applicable law, that agreement will control to the extent of any conflict with these general Terms & Conditions.
22. Contact
Questions regarding these Terms & Conditions or Todo Limpio services may be directed to:
Todo Limpio Cleaning & Power Washing Services
Phone: 610-400-5542
Website: todolimpiocleaning.com